1st Line Support Engineer

We are looking for an experienced 1st Line Support Engineer to join our Internal IT team. Responsibilities: • Provide first-line IT support via Jira Service Management • Support laptops, mobile devices, VPN, printers, meeting-room and office equipment • Troubleshoot Wi‑Fi, LAN, internet connectivity, DNS and basic network issues • Administer Google Workspace, user accounts, licences and access • Support onboarding, offboarding and role changes • Manage IT assets and coordinate equipment purchases • Work with local IT vendors and service providers • Escalate complex issues and improve support processes Requirements: ✔️ 2+ years in IT Support / Service Desk ✔️ Experience with ITSM tools (Jira, ServiceNow, Freshservice, etc.) ✔️ Experience with Google Workspace or Microsoft 365 ✔️ Strong macOS and/or Windows knowledge ✔️ Understanding of Wi‑Fi, LAN, VPN, DNS and network troubleshooting ✔️ Strong communication and problem‑solving skills ✔️ Strong English and Russian Nice to have: • Experience with MDM, EDR or endpoint management • IAM, SSO or SaaS administration • Basic administration of switches, routers, access points or firewalls • Scripting or automation: PowerShell, Bash, Python, APIs or low‑code tools • Experience in fintech, payments or another regulated environment • Knowledge of PCI DSS or ISO 27001 Why Join Us: • Fast‑growing fintech environment • High ownership & real impact • International team & modern office