Account Manager

We are looking for an Account Manager to join our Operations team and manage an international portfolio of domains and corporate services. What you’ll do • Purchase, renew, and manage domains • Communicate with registrars and international providers • Monitor deadlines, tasks, and SLA compliance • Handle tickets and resolve operational issues • Work with Google Sheets / Excel and internal systems • Maintain statuses, prepare reports, and handle escalations • Collaborate with Legal, Finance, IT, and other teams • Improve and automate operational processes What we’re looking for • 1+ year of experience in Account Management / Operations / Support / Back Office / Administration • Experience with CRM, ticketing, or project management systems • Strong Google Sheets / Excel skills • English B2 and strong written Russian • High attention to detail, a systematic approach, and a strong sense of ownership • Ability to independently investigate tasks and find effective solutions • Experience using ChatGPT / Claude and other AI tools is important ⭐️ Nice to have: experience with domains / DNS / registrars, Google Workspace Admin, Jira, YouTrack, Confluence, a technical background, or process automation.