Customer Support Specialist (Level 2)

paytech is looking for a Customer Support Specialist (L2) in Limassol! paytech is a fast-growing fintech company transforming the way online payments work. We offer a lot of freedom and great opportunities for professional growth within the team. 🍇 What you will do: ✔️ Resolve complex customer technical issues end-to-end, providing clear updates throughout the process; ✔️ Troubleshoot advanced product, system, and integration problems using logs, transaction data, and system analysis; ✔️ Reproduce reported issues in test environments and escalate bugs to Engineering; ✔️ Assist with internal testing of new features, AI, and releases; ✔️ Document solutions and contribute to the internal knowledge base; ✔️ Support and mentor junior agents. 🍇 What we expect: ✔️ English proficiency at B2 level or higher (required); Russian (native or fluent) is a plus; ✔️ 1+ years of experience in a B2B support role within fintech, payments, or a similar technical environment; ✔️ Strong understanding of APIs, payment systems, and basic SQL/database queries; ✔️ Ability to analyze complex technical problems, identify root causes, implement effective solutions, and explain technical concepts clearly to non-technical users; ✔️ Strong team collaboration skills; ✔️ Ability to manage multiple tasks and priorities in a fast-paced environment. 🍇 What we offer: 💫 Competitive salary package and performance-based bonuses; 💫 Clear career progression path toward senior technical or product-related roles; 💫 Sports and lunch compensation; 💫 Ongoing technical training and professional growth opportunities; 💫 Work equipment tailored to your needs (Mac / Windows / Linux); 💫 Cozy office in Limassol with great coffee, snacks, drinks, a PS5, and a stunning rooftop view; 💫 The option to work in a hybrid format after the probation period; 💫 Team events, private medical insurance after the probation period, additional perks, and full support with work permit arrangements.