Head of Account Management

What you’ll do: • Lead, mentor, and grow the KAM team • Build and own the department’s OKR and KPI framework • Develop a proactive, commercial, and metric-driven culture • Manage top-tier merchant relationships and drive portfolio growth • Identify upselling and cross-selling opportunities across payment methods and Utorg products • Lead QBRs and create growth roadmaps with key partners • Analyze transaction data to identify revenue leakage, conversion drops, and growth opportunities • Develop Account Management strategy, client segmentation, retention, and tiering models • Collaborate closely with Product, Integration, Support, Legal, Finance, Sales, and BD teams What we’re looking for: • 7+ years of experience in Account Management, Customer Success, or Business Development within FinTech or Payments • 2+ years of experience leading or managing teams • Strong understanding of payment rails, merchant lifecycle, and processing economics • Experience managing high-volume merchant relationships and negotiating commercial terms • Fluent Russian and English, B2+/C1, mandatory • Strong commercial and analytical mindset • Excellent leadership, coaching, and communication skills • Ability to thrive in a fast-paced and scaling environment If you know how to turn client relationships into sustainable business growth and build high-performing teams, we’d love to hear from you.