Head of Risk and Fraud

Mr Bit is looking for an Head of Risk and Fraud🌟 📍Responsibilities: • Create and implement global strategy for Risk, Fraud and Responsible Gambling functions; • Oversee the Risk and Fraud department, ensuring the smooth and efficient operations; • Oversee the Responsible Gambling function, to make sure company applies sufficient duty of care measures to the customers; • Create and implement (when needed) KPIs to measure performance of processes; • Evaluate fraud risks associated with new product launches, new territory launches and changes to existing products or funding methods; • Keep detailed records of suspicious activity, analyse trends, industry security threats and provide recommendations to mitigate losses; • Provide feedback through quality assurance and full responsibility for team and agent KPIs, including document processing times; • Point of reference for any fraud related queries or escalations made by the team or by other departments; • Create and maintain effective fraud rules in payments engine; • Accountable for risk management practices, policies and procedures, including the results of those practices; • Design and implement operational policies that align with overall business strategy; • Collaborate with the Customer Service and Sales teams to leverage capabilities to achieve operation efficiency and customer satisfaction; • Proactive and continuous improvement of service to optimize the customer service through processes; • Ensure compliance with licensing and legal requirements and regularly maintain / update operational procedures; • Submit operational budget and expenses to the Finance department; • Analyzing and choosing anti-fraud and regulatory third party providers; • Mentoring and guiding the team on best practice, ensuring they each develop; • Supporting the team with day-to-day tasks when required, hands on when needed; • Configuring systems and tools related to the teams work including anti-fraud system. 📍What we're looking for in a candidate: • 4+ years of experience in a senior Risk & Fraud role within the iGaming industry; • Strong ability to balance risk management with business growth in a customer-centric environment; • Deep knowledge of fraud prevention and risk management practices across multiple jurisdictions; • Analytical and detail-oriented mindset with excellent problem-solving skills; • Proven ability to motivate, lead, and manage a team; • Strong communication and negotiation skills; • Proficiency in both verbal and written English and Russian languages. 🌟We offer you: • A chance to work in a highly professional and dynamic team. • Attractive remuneration package and opportunities for professional development. • Work schedule: Full-time.