Technical Support Engineer (Middle)

Spotware, the company behind cTrader, is looking for a Technical Support Engineer to join our team in Limassol. 🔹 What you’ll do: • Investigate and resolve technical and product-related issues • Analyse logs, application behaviour and connectivity • Use SQL for troubleshooting and investigations • Handle support tickets and chats from request to resolution • Reproduce issues and work with technical teams on escalations • Maintain documentation and shift handovers 🔹 What we’re looking for: • 2+ years of relevant technical support experience • Hands-on troubleshooting experience • Understanding of TCP/IP and DNS • Practical SQL skills • Ability to investigate issues independently and take ownership • Good English for tickets, chats and team communication ⭐️ A plus: Experience in fintech, brokerage or trading platforms, as well as API integrations, FIX, liquidity bridges, scripting, AI troubleshooting tools or MT4/MT5. 📍 Location: Limassol, Cyprus — office-based 🔄 Rotating shifts after training, 24/6 coverage including Saturdays