VIP manager

#vacancy #job #VIPmanager #VIP #igaming Experience: One years of experience within iGaming with Tier 1 markets. Languages: English - fluent, Polish - fluent 🎰Key Responsibilities: - Relationship Management: Develop and nurture strong, long-term relationships with VIP players, acting as their primary point of contact. - Personalized Service: Deliver tailored support and communication through multiple channels (phone, email, WhatsApp, SMS, live chat). - Player Retention: Design and execute retention strategies to maximize player lifetime value and reduce churn. - Performance Monitoring: Track, analyze, and report on VIP player activity, providing insights and recommendations to management. 🎰Requirements: - Previous experience in VIP account management, preferably within iGaming, online entertainment, or a similar customer-focused industry. - Strong interpersonal and communication skills, with the ability to build trust and rapport quickly. - Sales and negotiation abilities with a customer-centric mindset. - Fluency in Polish and English (additional languages are often a strong advantage).