Head of Chat & Conversion

We are looking for an experienced Head of Chat & Conversion to lead and scale the revenue-generating chat function within an international adult (18+) digital business. This is a senior leadership position with full responsibility for commercial performance across both human-operated conversations and AI-powered chat solutions. ✅ Key responsibilities: - Take full ownership of chat-generated revenue, driving commercial performance across human-operated conversations and AI-powered chat solutions - Lead and develop the entire chat operations function, managing team leads and establishing clear accountability for team performance and results - Develop and continuously refine chat conversion strategies, balancing revenue generation with authentic, engaging, and customer-focused communication - Create, review, and optimize chat scripts, conversation flows, and response guidelines to improve engagement, conversion, and monetization 🤝 What's in it for you: - A senior leadership role with direct reporting to the CEO - Opportunity to take ownership of a key revenue-generating function and directly influence commercial performance - Involvement in the development of AI-powered chat solutions and the evolution of customer engagement processes - Freedom to shape operational strategies, team structures, and performance standards