Head of Retention

#vacancy #crm #retentio #vip #igaming We’re looking for an experienced Head of Retention to lead and scale our CRM, Retention & VIP operations across international iGaming markets. 🔹 Requirements: Proven experience in iGaming (Casino / Sportsbook) — mandatory 3+ years of experience in CRM, Retention, or VIP Management, including team leadership Strong expertise in player lifecycle management, segmentation, RFM analysis, and reactivation strategies Experience developing and implementing CRM and retention strategies across multiple GEOs Strong knowledge of Email, Push, SMS, and Onsite communication channels Experience managing VIP programs, loyalty initiatives, and bonus campaigns Solid understanding of Retention Rate, Churn, LTV, ARPU, GGR, and NGR Strong analytical, strategic, and leadership skills English and Russian — required 💼 We offer: International Casino & Sportsbook projects Competitive salary + performance-based bonuses Opportunity to build and scale retention strategies Professional growth and a collaborative team