MT4/MT5 Customer Support Engineer

Spotware Systems is looking for an experienced MT4/MT5 Customer Support Engineer to join our growing team on-site in Cyprus. If you have a strong background in FinTech or Brokerage support, love getting to the root of complex technical issues, and want to work with large-scale trading products — this role is for you! Key Details: Location: Limassol, Cyprus (Full Relocation Package provided). Format: On-site / Office-based. Schedule: Full-time, 24/6 rotating shift schedule (after training period). What You Will Do: Provide high-quality B2B technical and functional support to clients and internal teams. Investigate and troubleshoot complex issues using SQL, system logs, and app-level analysis. Diagnose platform-level issues involving MT4/MT5, plugins, gateways, and liquidity bridges. Collaborate with developers, internal teams, and 3rd-party providers to drive issues to resolution. Create and maintain clear technical documentation for internal and external use. What We Are Looking For: 3+ years (or 4+ years) of technical support experience in a Forex / FinTech / Brokerage environment. Solid knowledge of MT4 / MT5 platforms (Manager & Admin levels), plugins, and gateways. Hands-on experience with liquidity bridges (oneZero, PrimeXM, Centroid, etc.). Practical SQL skills (writing, debugging, and analyzing queries for troubleshooting). Strong OS and application-level support skills. AI-Augmented mindset: You actively use AI tools in your daily workflow to work smarter and faster. Fluent in English (written & spoken). Nice to Have: Experience with API integrations, Knowledge of the FIX protocol, Basic scripting or programming skills. Benefits & Perks: Competitive salary & regular performance reviews. Full Relocation Package, Private medical insurance & partial sports/wellness compensation. Great office perks: fresh fruit daily, pizza Wednesdays, Friday snacks, and free Greek language classes. Welcome Baby Bonus & Birthday vouchers.