Quality Control & Support Specialist (AI-Assisted)

I'm hiring a detail-oriented Specialist in Sofia to join our team in a role combining Customer Support, Quality Control, Compliance, and AI technology! 🎯 Key Responsibilities: • Handle daily client communication via email/chat. • Review Sales & Support interactions for quality and compliance. • Identify risks, inconsistent statements, and sensitive cases. • Use AI-powered tools to analyze communication and improve response quality. 📌 Requirements: • Prior experience in Support, Quality Control, or Compliance. • Excellent English communication skills. • Strong analytical thinking and risk awareness. • Comfortable working with modern AI tools.