Technical Support Engineer

☑️ Чем предстоит заниматься -As a Technical Support Engineer at Turnkey, you’ll help developers integrate, debug, and succeed with our SDKs and APIs across a range of environments — from React and mobile apps to backend servers and CLI tools. You’ll be the front line of technical expertise for customers building the next generation of crypto products on Turnkey -You’ll spend your days reading code, investigating issues, and helping developers get unblocked fast — all while spotting opportunities to make our SDKs, docs, and platform better for everyone -This is a deeply technical, hands-on role that blends debugging skill, customer empathy, and systems thinking. It’s perfect for someone who loves problem-solving, thrives in fast-moving contexts, and wants to be part of a team that sets the gold standard for developer experience -Triage, troubleshoot, and resolve customer issues across our SDKs and APIs covering web, mobile, and backend integrations -Debug integrations across a variety of platforms and languages -Identify, reproduce, and document bugs, partnering with engineering to drive them to resolution -Support customers in setting up and verifying integrations, including configuration, auth flows, and signing -Create and maintain example code, troubleshooting guides, and internal playbooks -Spot patterns in recurring issues and propose fixes or improvements to documentation and SDKs -Partner with Product and Engineering to relay feedback and insights from the field -Help improve internal tools and processes to scale our technical support function ☑️ Наши пожелания к кандидатам -2–6 years of experience in a technical support, solutions engineering, or software engineering role -Strong working knowledge of TypeScript and React, with familiarity in React Native or other mobile SDKs -Experience debugging APIs (REST, JSON, auth headers, 4xx/5xx errors, etc.) -Strong problem-solving skills and comfort digging into unfamiliar systems to find answers -Clear, empathetic written and verbal communication -Thrives in a fast-paced, startup environment with shifting priorities and lots of context switching -Previous experience in the crypto / web3 space -Experience supporting developer tools, APIs, or SDKs -Prior experience with customer-facing technical roles in crypto, fintech, or security products -Familiarity with observability tools (Grafana, Sentry, DataDog) or debugging tools (Postman, Chrome DevTools) -Product-minded: you notice friction and think about how to remove it -Strong curiosity for how secure infrastructure and crypto key management work