Voice Support Agent (iGaming)

Responsibilities: • Make outbound calls to players regarding payment-related issues • Verify transaction details, payment methods and processing status • Explain payment procedures and guide players through next steps • Record call results and update cases in CRM / ticketing systems • Escalate complex issues to Payments, Risk or Technical Support teams • Conduct follow-up calls when necessary • Gradually expand support to other player-related and operational cases Requirements: • English — C1–C2 (fluent spoken communication) • Second language — C1–C2 (French, German, Spanish or Dutch) • Experience in voice customer support or call center operations • Background in iGaming, fintech or online services — advantage • Basic knowledge of payment processes and online transactions • Experience working with CRM / ticketing platforms • Ability to follow scripts, internal guidelines and established procedures • Strong communication and problem-solving skills What we offer: • Remote work format • Competitive compensation with performance-based bonuses • International iGaming company with strong growth potential • Supportive and results-driven team • Opportunities for professional and career development